Helpdesk

Unfortunately, Google doesn’t have the explanation to every tricky question out there (we wish), but in the Education Finance field - we certainly do.

For an annual fee, your academy will receive unlimited access to all EduFin staff enabling you to make any enquires relating to finance and finance systems. We’re here to assist, advise and be a reliable source of knowledge for when something doesn’t quite make sense.

Get In Touch

Plans

Central-only
Helpdesk

If you are a multi-academy trust; we can help by offering a Central-only Helpdesk. This gives three named-users access to the Helpdesk, allowing the users to then filter the queries from the academies and pass on any queries that they can not answer.

Academy Helpdesk

This option allows each individual Academy in the Trust to contact the EduFin Helpdesk directly. There is no restriction to the amount of contacts within the Academy or the volume of queries.

Access to unlimited queries and contacts.

Why Helpdesk?

Swift Responses

Helpdesk aims to respond to your queries within a 24 hour time frame to ensure you can continue an effective working day without unwanted obstacles.

Expert Advice

We pride ourselves on answering queries promptly and within the EduFin team. Our team have a wealth of knowledge and experience in education finance and will never need to outsource advice.

No Query is Too Big or Small

We cover all financial queries. Whether you’ve stumbled on an error in your finance software or you’re looking for advice on year-end, we’ve got you covered. Perhaps at times you may be unsure what the problem actually is? Helpdesk is here to find the root of the issue and point you in the direction.