Unfortunately, Google and AI don’t have an explanation for every tricky question out there (we wish), but in the Education Finance field - we certainly do.

For years, academy trusts have relied on EduFin for support with IRIS Financials, access issues, reporting, posting queries and system guidance. Whilst that technical support remains unchanged, we know that academy finance teams often need help with much more than just software questions.

That's why we've evolved our helpdesk into Ask EduFin.

Ask EduFin is our enhanced support service, giving your academy or trust unlimited access to both our technical specialists and experienced education finance professionals. Whether you need help navigating a finance system, understanding a process, troubleshooting a reporting issue, or simply sense-checking a finance query, we're here to help.

This service is designed to provide solutions for all staff with financial responsibilities, from Finance Assistants and School Business Managers to CFOs and Trust Finance Leads. Ask EduFin provides practical, reliable support from people who understand the realities of academy finance.

Just Ask EduFin.

Get In Touch

Plans

Central-only
Helpdesk

If you are a multi-academy trust; we can help by offering a Central-only Helpdesk. This gives three named-users access to the Helpdesk, allowing the users to then filter the queries from the academies and pass on any queries that they can not answer.

Academy Helpdesk

This option allows each individual Academy in the Trust to contact the EduFin Helpdesk directly. There is no restriction to the amount of contacts within the Academy or the volume of queries.


Access to unlimited queries and contacts.

 

Why Helpdesk?

 
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Swift Responses 

Helpdesk aims to respond to your queries within a 24 hour time frame to ensure you can continue an effective working day without unwanted obstacles. 

 
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Expert Advice 

We pride ourselves on answering queries promptly and within the EduFin team. Our team have a wealth of knowledge and experience in education finance and will never need to outsource advice. 

 
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No Query is Too Big or Small 

We cover all financial queries. Whether you’ve stumbled on an error in your finance software or you’re looking for advice on year-end, we’ve got you covered. Perhaps at times you may be unsure what the problem actually is? Helpdesk is here to find the root of the issue and point you in the direction. 

If you have a question, we have the answer:

  • Orange circle with a black question mark in the center.

    Are you able to change the text on a remittance advice?

  • Do i need to move to the DfE chart of accounts?

  • Blue circle with a black question mark in the center.

    Can you help us fix this Email Suite error?

  • When will my Pupil Premium be Paid?

  • A blue circle with a black question mark in the center.

    Why is this order not being sent to the approver?

  • A blue circle with a large black question mark in the center.

    Our paylist didn’t post but is complete, can you reset it?

  • An orange circle with a black question mark in the center.

    Are you able to amend the security of this user?

  • What date do i need to submit my BFR by?

  • A blue circle with a large black question mark in the center.

    Can you extract a list of all of our supplier data?

Ask away!